Contact Us

We're here to help with any questions, technical issues, or support needs. Choose the contact method that works best for you.

Response Time: We typically respond to all inquiries within 24-48 hours (Monday-Friday, excluding holidays). For urgent technical issues, please indicate "URGENT" in your subject line.

Contact Methods

Email Support

The best way to reach us for detailed questions or technical assistance.

General Support & Questions

Email: support@seismicmindshifts.com

For order inquiries, technical issues, download problems, or general questions.

Privacy & Data Requests

Email: privacy@seismicmindshifts.com

For data access requests, deletion requests, or privacy-related inquiries.

Business Inquiries

Email: business@seismicmindshifts.com

For partnership opportunities, bulk orders, or business-related questions.

Before You Contact Us

To help us assist you more quickly, please review the following:

Common Questions

Many questions can be answered quickly by visiting our FAQ section. You'll find answers to:

How to verify your name is embedded in the audio
Difference between Masked and Ultrasonic formats
How long to listen for results
File format and delivery details
Refund policy information
Safety and side effects

Technical Issues

If you're experiencing technical problems, please include the following in your email:

Your order email address
Detailed description of the issue
Device and operating system (e.g., "iPhone 14 Pro, iOS 17")
Screenshots or error messages (if applicable)
Audio player you're using

Order Issues

For questions about your order, please provide:

Email address used during purchase
Approximate date and time of purchase
Description of the issue (missing files, incorrect name, etc.)

What We Can Help With

We CAN Assist With:

Technical Issues: Corrupted files, playback errors, download problems
Order Issues: Missing files, incorrect name embedding, delivery delays
Product Questions: How to use the audio, understanding formats, listening recommendations
Account Issues: Payment problems, receipt requests, order confirmation
Privacy Requests: Data access, deletion requests, privacy inquiries

We CANNOT Provide:

Medical Advice: We are not healthcare professionals. Consult a doctor for medical concerns.
Psychological Counseling: Our service is a self-improvement tool, not therapy.
Guaranteed Results: Subliminal audio effectiveness varies by individual.
Refunds (with exceptions): See our Refund Policy for details.

Response Time and Availability

Email Support Hours:

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Holidays: Closed

Response Time:

Standard Inquiries: 24-48 hours
Technical Issues: 12-24 hours
Urgent Issues: 4-12 hours (mark "URGENT" in subject)

Still Have Questions?

Check out our comprehensive FAQ section for answers to common questions about custom subliminal audio, delivery, technical specifications, and more.

View Frequently Asked Questions →